Our promises, kept in plain language.

Fresh, seasonal, and honestly represented

Our bouquets are made with flowers that are fresh, seasonal, and available from our current harvest. Because we grow in a real backyard garden, exact colors, varieties, stem counts, and bloom stages may vary.

When substitutions are necessary, we will preserve the overall size, value, and spirit of the arrangement as closely as possible. Natural differences are part of what makes locally grown flowers special.

Carefully handled

We will harvest, condition, arrange, and package our flowers with care. We will provide simple care instructions so customers have the best opportunity to enjoy their bouquet.

Flowers are living products. Vase life can vary based on variety, weather, temperature, transportation, sunlight, water quality, and care after purchase.

If something does not seem right, contact Dirt Cute Blooms as soon as possible. We will listen, review the situation fairly, and work toward a reasonable solution.

Designed by Dirt Cute Blooms and made to order

Our merchandise is created to extend the Dirt Cute Blooms story beyond the garden. Designs are created or selected by Dirt Cute Blooms, then printed, embroidered, packed, and shipped by a fulfillment partner.

Most merchandise is made only after an order is placed. This helps us avoid unnecessary inventory and waste, but it also means production may take place before shipping begins.

Because a fulfillment partner produces and ships these products, merchandise may arrive separately from flowers or other locally fulfilled items.

Quality matters

We will review samples before launching products whenever reasonably possible. We aim to offer items that feel useful, wearable, giftable, and true to the Dirt Cute Blooms brand.

If merchandise arrives damaged, defective, or misprinted, contact us within 14 days of delivery. Please include the order number and clear photos of the item and packaging.

After reviewing the claim, Dirt Cute Blooms will offer a replacement or refund when the issue is confirmed. We will handle communication with the fulfillment partner so the customer does not have to.

Sizing and customer-selected options

Customers are responsible for reviewing the size chart, product description, color, quantity, and shipping address before placing an order.

Because merchandise is made to order, we generally cannot offer returns, refunds, or exchanges for choosing the wrong size, selecting the wrong color or product, changing your mind, buyer's remorse, or normal differences between a screen display and the finished product.

We will make size charts and product details available before checkout. Customers should contact us before ordering when they need help choosing.

Separate fulfillment may occur

Flowers and merchandise may be purchased through the same website but fulfilled differently.

Locally grown flowers may be offered for pickup, local delivery, farmers markets, or retail-partner purchase. Made-to-order merchandise may be shipped directly from our fulfillment partner.

Items in the same order may arrive or become available at different times. Any applicable shipping charges, estimated production times, and fulfillment methods will be shown during checkout whenever available.

Production and delivery estimates

Merchandise production begins after an order is accepted. Production and delivery dates are estimates, not guarantees.

Carrier delays, severe weather, holidays, address issues, and other circumstances outside our direct control may affect delivery. We will share available tracking information and help investigate problems when they occur.

Lost shipments

If a package has not arrived by the estimated delivery date, contact Dirt Cute Blooms promptly. Lost-package concerns should be reported within 14 days after the estimated delivery date and no later than 30 days afterward.

We will review tracking information and work with the fulfillment partner or carrier. A replacement or refund may be provided when the shipment is confirmed lost.

Incorrect addresses and returned packages

Customers are responsible for entering a complete and accurate delivery address. Contact us immediately when an address mistake is discovered. Address changes and cancellations are not guaranteed after production or fulfillment begins.

When a package is returned or must be reproduced because the customer entered an incorrect or incomplete address, the customer may be responsible for additional production or shipping costs.

If Dirt Cute Blooms, our fulfillment partner, or the carrier caused the address or delivery error, the customer will not be charged to correct it.

Before fulfillment begins

Contact us immediately when a cancellation is needed.

We will attempt to cancel the order before production begins, but cancellations are not guaranteed once an order has entered fulfillment.

If we successfully stop production, we will refund the eligible amount to the original payment method. If production has already begun, the order may no longer be cancelable.

Fresh flowers

Because flowers are perishable and naturally variable, they are generally not returnable.

When a customer reports a legitimate freshness, quality, or fulfillment concern promptly, Dirt Cute Blooms may provide a replacement, partial refund, full refund, or store credit based on the circumstances and available inventory.

We may request photographs or other information so we can understand what happened and improve.

Made-to-order merchandise

Made-to-order merchandise is generally final sale unless it arrives damaged, defective, misprinted, or materially different from the order.

For an eligible merchandise concern, contact Dirt Cute Blooms within 14 days of delivery, include the order number, provide clear photos of the product, issue, and packaging, and keep the item and packaging until the claim is resolved.

When an eligible issue is confirmed, the customer may choose a replacement or refund unless a specific remedy is unavailable.

Refund timing

Approved refunds will be sent to the original payment method. Financial institutions may take additional time to post the credit after Dirt Cute Blooms processes it.

We do not promise refunds outside these guidelines, but we will always listen and review unusual circumstances fairly.

Buying away from the website

Bouquets available through retail partners and markets are generally offered on a first-come, first-served basis. Inventory may vary depending on what is blooming and how quickly products sell.

Customers should complete payment through the approved Dirt Cute Blooms checkout process unless a different method is clearly stated.

Retail partners and market hosts may assist with the buying experience, but questions about payment, quality, refunds, or replacements should come directly to Dirt Cute Blooms.

Easy to understand and use

We want our policies and shopping experience to be easy to understand and use.

Our website policy pages use clear headings, plain language, readable text sizes, strong color contrast, descriptive link text, alternative text for meaningful images, keyboard-friendly navigation, and captions or transcripts for important video content.

Customers who have difficulty accessing information, completing an order, reading a policy, or using a feature may contact Dirt Cute Blooms for assistance.

We stay responsible for the conversation

All customer-service communication stays with Dirt Cute Blooms. We will communicate with payment processors, fulfillment partners, carriers, retail partners, or other vendors on the customer's behalf when needed.

How we handle information

We will use customer information only for legitimate business purposes such as completing orders, providing support, sending requested updates, maintaining records, preventing fraud, and meeting legal obligations.

We will not intentionally sell customer contact information.

Customers should keep account passwords private and contact us promptly if they believe an account or order has been used without permission.